Return & Refund Policy

Updated on: August 21, 2026

 

At Bright Bridge, we want customers to shop with confidence when purchasing travel bags and travel accessories from our store. We understand that there may be situations where a product does not meet your expectations. This Return & Refund Policy explains the applicable return requirements and refund process.

This policy applies to purchases made through the Bright Bridge website. Please review the following terms and conditions before submitting a return request.

1. Return Period

You may request a return within 30 calendar days from the date your order is confirmed as delivered by the shipping carrier.

Return requests made after the 30-day period may not be accepted.

All returns must be approved by the Bright Bridge customer support team before the product is shipped back. Please do not send an item to us until you have received return authorization and the applicable return instructions.

2. Conditions for an Eligible Return

To qualify for a return, the product must satisfy the following requirements:

• The product must be unused.

• The item must be returned in its original condition.

• Original packaging, tags, protective materials, and any accessories included with the order should be returned with the product.

• The product must not show signs of use, stains, damage, misuse, or alteration.

• The item must not have been repaired, modified, customized, or altered after delivery.

• The return request must be submitted within the applicable 30-day return period.

• A valid order number or other acceptable proof of purchase must be provided.

For travel bags and accessories, we recommend inspecting the product indoors on a clean surface to confirm that its size, style, color, and overall condition meet your expectations before using it.

Returns that fail to meet these requirements may be refused or may not qualify for a refund.

3. Items That Are Not Eligible for Return

Bright Bridge may decline a return in circumstances including, but not limited to:

• Products that have been used or show visible signs of wear.

• Products returned without their original packaging or included components.

• Products damaged through improper handling, misuse, negligence, or accidental damage after delivery.

• Products that have been altered, repaired, customized, or modified by the customer or a third party.

• Items returned after the applicable return period.

• Products sent back without prior return authorization.

• Items that are not in substantially the same condition in which they were received.

4. Requesting a Return

Before returning a product, please contact our support team at support@brightbridge.shop.

Your return request should include:

• Your full name

• Order number

• Name of the product you wish to return

• Reason for the return

• Clear photographs, if the item is damaged, defective, or different from what you ordered

Our team will review your request and, if approved, provide the applicable return instructions.

5. Return Shipping

After your return has been approved, we will provide information regarding the applicable return shipping procedure.

Depending on the reason for the return, Bright Bridge may provide a prepaid return shipping label. If a prepaid label is provided, securely package the product, attach the supplied label, and follow the return instructions provided by our support team.

For returns where the customer is responsible for shipping, we recommend using a reputable courier service that provides shipment tracking.

6. Customer Responsibility During Returns

Customers are responsible for securely and appropriately packaging products being returned.

The original product packaging should be protected from unnecessary damage during transportation. Where possible, place the original packaging inside a suitable outer shipping box rather than attaching shipping labels directly to the product's retail packaging.

If you arrange and pay for your own return shipment, Bright Bridge cannot be held responsible for packages that are lost, delayed, or damaged while being transported to us.

For this reason, we strongly recommend retaining your shipping receipt and tracking information until the return has been successfully received and processed.

7. Who Pays for Return Shipping?

Responsibility for return shipping depends on the reason for the return.

Change of Mind or Incorrect Selection

If you change your mind, select the wrong size, color, or style, or decide that you no longer want the product, the cost of returning the item will generally be the customer's responsibility.

The product must still satisfy all eligibility requirements described in this policy.

Damaged or Defective Product

If your travel bag or other product arrives damaged or has a manufacturing defect, please notify us within 48 hours of delivery.

After reviewing and approving the claim, Bright Bridge may provide a prepaid return shipping label along with instructions for returning the affected product.

Incorrect Item Received

If you receive a different product, size, style, or color from the one included in your order due to an error on our part, please contact us within 48 hours of delivery.

After verification, Bright Bridge will provide the appropriate return instructions and, where applicable, cover the return shipping cost.

8. Exchanges

At this time, Bright Bridge does not offer direct product exchanges.

If you would like a different size, color, style, or another product, you may return the eligible item in accordance with this policy and place a new order for the product you prefer.

Any refund for the original order will be handled according to the refund terms outlined below.

9. No Restocking Fees

Bright Bridge does not charge restocking, processing, or administrative fees for approved returns.

Where the customer is responsible for return shipping, only the applicable return shipping expense will remain the customer's responsibility.

10. Refund Review & Approval

Once the returned product reaches us, our team will inspect the item.

The inspection is conducted to determine whether the returned product satisfies the requirements set out in this Return & Refund Policy.

After the inspection is completed, we will notify you by email regarding whether the return has been accepted and whether the refund has been approved.

When a return is approved, the refund will generally be issued to the original payment method used for the purchase, where technically possible.

11. Refund Processing Time

Approved refunds are generally initiated within 10 business days after the returned item has been received and successfully inspected.

After Bright Bridge issues the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Bright Bridge does not control the processing times applied by financial institutions or payment providers.

12. Refunds That Have Not Arrived

If you have received confirmation that your refund has been processed but the funds have not yet appeared in your account, we recommend taking the following steps:

1. Check your original payment account or bank statement.

2. Contact your card issuer or payment provider to determine whether the refund is still being processed.

3. Contact your bank or financial institution for additional information.

If you have completed these steps and the refund is still unavailable, please contact us at support@brightbridge.shop so our team can assist you further.

13. Contact Us

If you have questions regarding a return, refund, damaged product, incorrect order, or any other matter covered by this policy, our customer support team is available to assist you.

Business Name: Bright Bridge
Business Email: support@brightbridge.shop
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT -4)
Business Address: Old Weave 8600 Foundry Street, Savage, MD 20763

At Bright Bridge, we aim to keep the return and refund process clear, straightforward, and easy to understand while providing customers with a reliable shopping experience.